The relationship you have with your managed services provider is an important one, make sure it is a positive business partnership.
Technology gets more complicated every day and companies with already limited resources have to choose between investing in what they already have, or outsourcing some or all of their IT functions to a managed services provider (MSP) to solve an issue.
Companies hire an MSP for a variety of reasons. Perhaps they are a small but growing company and instead of investing in an in-house IT department, they outsource it to save time and money. A company may work in a heavily-regulated industry and their IT needs to be secure and validated. Maybe a company’s IT department is busy doing projects and a stopgap is needed. Regardless of your business’s size or need, choosing an MSP isn’t a decision that one that is taken lightly. This may be an outsourced solution, but your technology is a critical part of your business which means your MSP will in essence become part of your business. You won’t simply hand over an It function or two and be done with it. A relationship with an MSP is exactly that.
So before you hire one, just like you would with any new employee or partner, it pays to do a bit of homework.
Have a clear idea of why you need an MSP
Take an honest assessment of your current IT capabilities and your cyber security policies and procedures. When you take stock of your current setup, you get a better picture of the issues you need to have solved. An MSP can provide many different levels of technology services and this determines your level of support as well as how much you pay for them.
What are their core competencies?
Don’t be afraid to ask what they are good at doing. If you need a 24/7 helpdesk and they are reluctant to discuss theirs (or if it is unclear if they even have one) you will want to look elsewhere. They should be prepared to report on their performance on any service level agreement deliverable they offer, including response time, uptime of devices, availability of services or hardware.
How do they communicate with clients?
A major component of your relationship with your MSP is the methods they use to communicate failures and security responses. Do they have a portal that provides you with immediate access to tickets, performance issues, security issues, and update statuses? And communication going the other way should be simple and accessible. Are there more ways to communicate besides a phone number?
There are about a million reasons why you need to hire an MSP. When you put your IT in the hands of a competent, easy to work with managed services provider like SNC, you get the peace of mind needed so you can concentrate on your core business. Call us today and tell us about your IT needs. We guarantee we have a solution for you.