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Automate Desktop Repair to Transform IT
SNC has partnered with Persystent Technologies to automate desktop support, allowing IT departments to dramatically reduce PC support incidents. With every boot cycle, we automatically repairs a desktop’s operating system, registry, applications and settings — all based on policy, and all without human intervention.
Companies in all industries can now bring high performance and availability to the desktop. As a result, support costs and “firefighting” workloads fall dramatically, and IT can increase its strategic value, aligning its efforts more tightly with business expectations, metrics and planning.
Key Benefits
- Dramatically reduce reactive IT work, including help desk calls and hands-on PC support: proactively resolve the most common and costly PC problems with every boot cycle.
- Preserve personalization: performs granular repair, addressing only what needs it so users can retain the personalization of their PCs — in accordance with your policies.
- Establish a second line of defense for anti-malware applications: Should a virus infect a PC, system files and registry entries are restored putting the device back in good health so users are not waiting on updates to “disinfect” the machine.
- Stabilize desktops for consistent performance: With flexible polices, you can define configurations at the group and user level, and most importantly, enforce your policy at the desktop, every day.
- Eliminate the cost of shipping laptops for repair: supports remote users so they don't have to overnight laptops or get remote hands-on support to get running again.
- Reduce asset turnover with longer PC life: prevents the slow performance degradation caused by "configuration creep," so PCs work optimally much longer.
- Reduce mean time-to-repair: resolves many issues almost instantly, which has a strong impact on key IT performance metrics and the end-user experience.
- Increase IT's business value: Once out of the "firefighting" support mode, IT can focus on the projects that closely align with corporate strategy, improving the department's contributions to company growth and efficiency.
| Features Overview |
| Capability |
Description |
| Automatic Desktop Support |
- Automate repair for the operating system, registry, settings and applications with every boot cycle based on flexible policies.
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| Flexible Policies |
- Define and enforce configuration policy at the enterprise, group and user level.
- Accommodate the varying computing needs of groups and users.
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| Web-based Administrative GUI |
- Gain full control from an easy-to-use Web-based interface.
- Define policy, schedule updates and tasks with a clear view into your environment.
- Review the metric dashboard.
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| Metric Capture and Reporting |
- Gain a clear view into desktop health across the enterprise.
- Capture metrics including repairs, software licensing, hardware inventory, schedule status and more.
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| Task Event and Scheduling |
- Centrally schedule a wide range of tasks to run automatically, including automated reboot, new application/package delivery, system migration and much more.
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| Pre-Boot Operation |
- Repair desktops in the pre-boot environment, before the operating system begins to launch.
- Automate repair with or without a functional operating system.
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| Glanular Repair |
- Repair only what is damaged or missing in accordance with policy.
- Preserve user files and personalized settings.
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| Client Migration and Deployment |
- Migrate existing PCs to Persystent automatically.
- Stabilize existing desktops, preventing further degradation.
- Deploy new machines with repair built-in on day one.
- Inherit software images from third-party tools.
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| Remote User Support |
- Mobile users are supported with automated repair.
- New actions based on policy updates are completed the next time the machine is connected to the LAN or Internet.
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SNC and Your Current IT Toolset
SNC works with a wide range of IT solutions, expanding your ability to optimize your IT environment by adding support automation to your existing tools, including:
- Configuration management
- Imaging solutions
- Performance and availability monitoring
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