What Our Clients Are Saying

“We were looking at hiring an in-house IT person, but when we learned about SNC’s services we decided it made more sense to go that route. It’s a lot more cost-effective than having an employee, and we get a whole team of experienced engineers. They have managed all of our computer equipment, and have done all the troubleshooting and problem-solving. Anytime there’s been a computer issue they’ve been very prompt and courteous in responding to the call and getting the problem corrected. They have also taken the time to understand our needs and recommend new systems to help us manage our law firm. We really appreciate everything they’ve done and continue to do for us.”

“The most important thing about our relationship with SNC is their immediate responsiveness and dependability. SNC takes care of our broadcast network — the most critical part of our operation. When something goes wrong, it’s a matter of the radio station being on or off. SNC’s dependability is just amazing. They do remote work 24x7, but they’ve also shown up at our facility at all hours to fix problems. They have cleaned up our network and created meticulous documentation on all of the work that they’ve done. Their communication skills are very strong. And on top of that they’re just really good people. You don’t find all those things in one company very often. Our staff members say they couldn’t do without them.”

“There’s a real advantage in having an ongoing relationship with people who are familiar with our systems so that when problems arise they can be dealt with quickly and efficiently. During Hurricane Ike, when our building lost power for two weeks, SNC brought our little company of four people into their own offices so we could work around their conference table. They even came to our office and pulled out our server and backup drive and everything else we needed, going up and down eight flights of stairs because there was only one emergency elevator. That’s the extra mile. And when we have computer problems they’re always able to get us back up and running quickly. That’s the value of working with SNC.”

“We saw results rights off the bat when SNC took over our account. We had some issues that had been going on for years that our previous IT guy was never quite able to put his finger on. Within a week SNC was able to identify and correct those problems. SNC was also able to restore a significant amount of data that we thought was permanently lost. SNC has done a really good job working with us to resolve our computer problems. They’re actually able to correct most things remotely, which is definitely nice. They have also added new features to our systems that we didn’t know were possible. It has definitely been a good experience working with SNC.”

“SNC has provided all of our help desk and back-end server support since 2000. I’m the only person handling IT internally for about 100 end-users, so it’s great that end-users can call SNC directly for help. It allows me to do some other things with the company and not have to be worrying about help desk calls. They do a very good job for us, and we have a great working relationship.”